Shipping & Delivery

Thank you for shopping at Lenticart.com! We are committed to delivering your orders quickly, safely, and transparently. Please review our shipping policy below to understand how your order is processed and delivered.1. Processing & Handling TimesOrder Cut-Off Time: All orders placed before 2:00 PM (IST) will begin processing the same business day.Processing Window: Standard orders take 1 to 2 business days to pack and dispatch from our warehouse.Business Days: We process and ship orders Monday through Saturday. We do not dispatch orders on Sundays or national holidays.2. Shipping Delivery Estimates & CostsWe offer reliable courier services to ensure your products reach you in perfect condition. Delivery times and charges depend on your location and the shipping method selected at checkout.Standard Shipping: Delivered within 3 to 5 business days.Expedited Shipping: Delivered within 1 to 2 business days.Free Shipping: Valid on all orders above a specific cart value (as displayed on the checkout page).Note: Delivery timelines are estimates provided by our courier partners. Remote or rural pin codes may require an additional 1–2 days.3. Order TrackingAs soon as your order is dispatched, we will send a confirmation email and SMS containing your Tracking ID and a direct link to track your shipment.You can also track your package live by visiting the Track Order section on Lenticart.com.4. Delivery Attempts & SecuritySecure Delivery: For high-value packages, our courier partner may require a signature or a One-Time Password (OTP) sent to your registered mobile number at the time of delivery.Failed Attempts: Our delivery partners will make up to three (3) attempts to deliver your package. If you are unavailable or the address is incorrect, the package will be Returned to Origin (RTO).RTO Policy: If a package returns to us due to an incorrect address or refusal to accept, a re-shipping fee may apply to send it out a second time.5. Damaged or Missing ShipmentsPlease inspect your package upon arrival. If the outer packaging looks severely damaged or tampered with, do not accept the delivery and immediately take a photo.Contact our support team within 24 hours at help@lenticart.com with your order number and photos so we can ship a replacement immediately.6. Contact UsIf you have any questions about your shipment, our customer care team is here to help:Email: help@lenticart.comPhone: [Insert Phone Number]Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)